Housing Service Officer – Empty Homes & Lettings

Housing Service Officer – Empty Homes & Lettings

Location: Heckmondwike / Huddersfield, West Yorkshire Pay Rate: £13.26 per hour PAYE, Hours: 37 hours per week, Monday to Friday Contract: Initial 4-month temporary assignment, with potential for further work Working Pattern: Hybrid – minimum one day per week in the office Office Locations: Beck Lane, Heckmondwike, or Flint Street, Huddersfield

## Help Turn Empty Properties into Homes

LYNX Employment Services are recruiting a Housing Service Officer – Empty Homes to support a busy social housing service across West Yorkshire. This is an excellent opportunity for someone with strong administration, housing or lettings experience who enjoys keeping things organised, working with different teams and making a practical difference to local communities.

Every empty property represents a home waiting to be occupied. Your role will be to help ensure vacant properties are advertised, allocated and brought back into use as quickly and efficiently as possible.

The position offers an initial four-month assignment, with the possibility of further work beyond the original contract, subject to service requirements. You'll play an important part in reducing the time properties remain empty, minimising rental loss and helping residents access suitable accommodation.

## The Role

Working closely with Housing Officers, maintenance teams and other housing professionals, you'll help coordinate the process from tenancy termination through to the successful letting of a property. Your responsibilities will include:

Processing tenancy terminations, key returns and associated documentation.

Preparing clear, accurate and attractive property advertisements.

Ensuring vacant properties are advertised promptly to minimise rental loss.

Monitoring empty properties and tracking progress towards re-letting.

Allocating properties and garages in accordance with housing allocation policies and Choice Based Lettings procedures.

Managing property offers and refusals efficiently to reduce re-let times.

Liaising with maintenance teams to monitor void works and ensure properties are ready within target timescales.

Organising accompanied and multiple property viewings.

Working with Housing Officers, Estate Caretakers and other internal teams to resolve issues affecting vacant properties.

Supporting the allocation of adapted and accessible homes in partnership with specialist teams.

Preparing tenancy sign-up packs and maintaining accurate housing records.

Processing tenancy changes, including mutual exchanges, succession arrangements and changes from joint to sole tenancies.

Providing general administrative and operational support to the wider housing service. ## What We're Looking For

We're looking for a well-organised, proactive individual who can manage competing priorities, maintain accurate records and communicate effectively with colleagues and customers. Ideally, you'll have:

Previous experience in housing administration, social housing, property management or lettings. An understanding of empty homes, void property processes or housing allocations. Strong administrative and organisational skills. Experience using IT systems to maintain accurate records and track work. Good written and verbal communication skills. The ability to coordinate tasks across different teams and meet deadlines. A proactive approach to problem-solving and customer service. Confidence working independently as well as part of a wider team. Experience with Choice Based Lettings systems, housing allocations or tenancy administration would be particularly advantageous.

## Working Arrangements

This role offers a hybrid working pattern, with a minimum of one day per week in the office, based at either Beck Lane in Heckmondwike or Flint Street in Huddersfield. You may also be required to work across other service locations depending on operational requirements. The standard working pattern is Monday to Friday, 9:00am–5:00pm, totalling 37 paid hours per week.

## Why Consider This Opportunity?

£13.26 per hour PAYE £490.62 gross weekly pay, based on 37 paid hours Initial four-month temporary assignment Potential for further work, subject to service requirements Hybrid working with a minimum of one office day per week Monday-to-Friday working pattern Experience within an established social housing service A varied role combining housing administration, property lettings and operational coordination The opportunity to help bring vacant properties back into use and support local housing needs

Please note: Any extension or future opportunity is subject to service requirements and cannot be guaranteed.

## Apply Today

If you have experience in housing administration, lettings, property management or social housing and are looking for your next opportunity in West Yorkshire, we'd love to hear from you. Contact Elliott at LYNX Employment Services Telephone: (phone number removed) Email: Help turn empty properties into new beginnings