Income Collection Team Leader

Income Collection Team Leader

Location: East London (E15 & E16) Contract: 3-Month Temporary Assignment (with potential extensions) Hours: 36 Hours Per Week, Monday to Friday Working Pattern: Hybrid Working (home and office-based) Pay Rates: £25.18 per hour PAYE (or Umbrella equivalent of £32.90 per hour)Adecco are recruiting on behalf of a large East London local authority for an experienced Income Collection Team Leader to lead a high-performing income collection service focused on maximising rental income, reducing arrears, supporting residents and ensuring effective tenancy sustainment.

This is an excellent opportunity for an accomplished housing income professional with supervisory or management experience to oversee a team delivering rent collection and arrears recovery services across a diverse housing portfolio.

The Role

As Income Collection Team Leader, you will provide leadership, support and performance management to a team of Income Collection Officers, ensuring the effective collection of rental income and delivery of an excellent service to residents.

Key Responsibilities

Lead, motivate and develop a team responsible for rent collection and arrears recovery. Monitor and improve income collection performance against service targets. Manage complex and high-value arrears cases. Ensure compliance with relevant housing policies and procedures. Produce and analyse performance data and management information. Manage escalated resident enquiries, complaints and service issues. Build effective relationships with internal departments and external partners. Support tenancy sustainment initiatives and help minimise the risk of homelessness.

About You

To be successful in this role, you will have:

Previous management or team leader experience within housing income, rent collection or debt recovery services. Strong experience of income collection and arrears management within a social housing environment. Experience achieving collection targets and improving team performance. Excellent communication, negotiation and stakeholder management skills. A proactive, organised and customer-focused approach. Experience using Northgate Housing and Rentsense systems.

Essential Experience

Previous management experience. Previous rent collection or housing income collection experience. Ability to use Northgate Housing and Rentsense.

Working Arrangements

This role offers a hybrid working pattern, combining remote working with office attendance across locations in E15 and E16, including offices at Dockside Road, Stratford Hub and Abbey Road Depot.

What's on Offer?

Competitive hourly rates. Hybrid working arrangement. Opportunity to lead an established housing income team. Valuable local authority experience. Potential for assignment extension beyond the initial 3-month contract.Interviews are expected to take place during the week commencing 9 November 2026.

Apply today to be considered for this exciting opportunity.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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