Team Manager - Homelessness

Central Recruitment is working with a London-based charity dedicated to preventing homelessness and supporting individuals in rebuilding their lives.

Our client is recruiting for two Night Team Managers to work at Severe Weather Emergency Provision (SWEP) services, supporting people experiencing rough sleeping during periods of cold weather.

Role 1: Victoria and Kilburn

• 37.5 hours per week

• Three waking night shifts across Saturday-Wednesday (10-hour shifts), plus one day shift on Friday (09:00-17:00 or 10:00-18:00)

• Temporary: approximately 2-3 months

• £21.24 per hour (£18.95 basic rate plus £2.29 holiday pay)

Please note: You will be required to work across two services in the Victoria and Kilburn areas. On Fridays, you have the option to work from home, and equipment will be provided.

​Role 2: Camden

• ​37.5 hours per week, working across Monday-Sunday

• Three waking night shifts (10-hour shifts) and one day shift per week (09:00-17:00 or 10:00-18:00)

• Temporary cover until the end of March 2027

• £21.24 per hour (£18.95 basic rate plus £2.29 holiday pay)

This is a fantastic opportunity to lead a dedicated team and provide crucial support for people experiencing homelessness during the winter months.

Key responsibilities

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements support a safe and effective response throughout winter

• Coordinate recruitment, induction and deployment of the winter workforce to meet changing service demand

• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose

• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement

• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing

• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately

• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is needed. Ensure clients remain connected with outreach, housing, health and community services to support continuity of care and move-on

• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures

• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

What we’re looking for:

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings

• Experience of leading, motivating and developing staff teams in a demanding service environment, managing performance and supporting staff wellbeing, alongside the ability to provide calm, confident and visible leadership in a fast-moving night-time service

• Strong knowledge and practical experience of safeguarding adults, risk management and responding to incidents and serious concerns, alongside experience of implementing trauma-informed and psychologically informed approaches in day-to-day service delivery

• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients

• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement

• Knowledge or experience of emergency accommodation, severe weather provision or services responding to rough sleeping would be advantageous

• Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines

• Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK and a minimum of 12 months' paid experience in a frontline social care role within the last three years, unless recruitment criteria state otherwise

• A fully enhanced DBS registered on the DBS Update Service or issued within the last 12 months, or willingness to apply through Central at a cost of £60. Employment or education history covering the last five years must be verifiable through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

• Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position