Information Request Officer

Aatom Recruitment is looking for Information Request Officer on behalf of a Local Authority.

Job Title: Information Request Officer Contract Duration: 4 Months Hours Per Week: 37

Main Responsibilities & Duties

• The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.

• Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.

• Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.

• Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.

• Ensures charges are levied to the Information Requester, if appropriate.

• Identifies any probable vexatious or repeated requests and reports this to the Team Leader.

• Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.

• Develops and maintains the disclosure log on the website

Work Experience Knowledge & Skills

Essential

• Experience of following processes and assessing material for appropriate disclosure

• Working with confidential cases and documents, respecting the need for confidentiality at all times

• Dealing professionally with customers and building good working relationships with officers and managers

• Analysing, organising and presenting information to a high standard

• Knowledge of data protection

• Ability to interpret and apply legislation where necessary

• Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.

• Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF

• Excellent attention to detail and ability to work with a high level of accuracy

• Ability to organise own work, and multiple tasks at once

• Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)

Desirable

• Knowledge/experience of processing subject access requests

• Experience of Directorate- wide or corporate working.

• Experience working in the social care field

• Appropriate experience in a local authority.

• Knowledge of Data Protection rights, and how these apply in a local authority setting.

Qualifications

Essential

• English and Maths GCSE C/Level 4 or equivalent or

Desirable

• Professional qualifications in Data Protection

• NVQ level three or equivalent