Insurance Claims Adjuster

About the Role

Our client is seeking a proactive and detail-oriented Insurance Claims Adjuster to join their growing team in Norwich . This role involves investigating, evaluating, and negotiating insurance claims to ensure fair and accurate settlements. You will be the primary point of contact for policyholders during the claims process, providing guidance and support while meticulously documenting all aspects of the claim. This is an excellent opportunity for an individual with strong investigative skills to contribute to a team that prioritises customer satisfaction and efficient claim resolution, working from our Norwich office.

Key Responsibilities

• Investigate insurance claims thoroughly by gathering facts, interviewing witnesses, and collecting relevant documentation.
• Evaluate claim validity based on policy provisions, legal requirements, and evidence gathered.
• Determine the extent of liability and the amount of damages or loss covered by the policy.
• Negotiate settlements with policyholders or their representatives in a fair and efficient manner.
• Prepare detailed reports on claim investigations, findings, and settlement recommendations.
• Maintain accurate and organised claim files, ensuring all documentation is up-to-date and accessible.

Requirements

• Previous experience as an Insurance Adjuster or in a similar claims assessment role.
• Solid understanding of insurance policies, legal principles, and claims handling procedures.
• Excellent investigative, analytical, and problem-solving skills.
• Strong negotiation and communication abilities, with a professional demeanour.
• Proficiency in using claims management software and standard office productivity tools.
• Ability to work independently and manage a caseload effectively.

Benefits

• Competitive salary with performance-based bonuses.
• Hybrid working model offering a blend of office and remote work.
• Comprehensive training programs to support professional development.
• Health insurance and retirement savings plan.
• Opportunities for advancement within the company.