Insurance Claims Adjuster

About the Role

Our client is looking for a dedicated and meticulous Insurance Claims Adjuster to join their team in Norwich . This role is responsible for investigating, evaluating, and settling insurance claims in a fair and timely manner, ensuring customer satisfaction while protecting the company's interests. You will act as a key point of contact for policyholders, assessing damages, negotiating settlements, and making claim decisions. This hybrid position allows for a balance between field investigations and office-based administrative tasks.

Key Responsibilities

• Investigate insurance claims by gathering information, interviewing claimants and witnesses, and inspecting damaged property.
• Evaluate policy coverage and determine the extent of the insurer's liability.
• Negotiate settlements with claimants or their representatives in accordance with policy terms and company guidelines.
• Document all claim activities, decisions, and settlements accurately in the claims management system.
• Ensure claims are processed efficiently and in compliance with all applicable laws and regulations.
• Manage a caseload of diverse claims, prioritizing urgent matters and meeting service level agreements.
• Provide clear and empathetic communication to policyholders throughout the claims process.

Requirements

• High school diploma or equivalent required; Bachelor's degree in a relevant field is advantageous.
• Minimum of 3 years of experience as an insurance claims adjuster or in a similar role.
• Understanding of insurance policies, claims procedures, and relevant legal/regulatory frameworks.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in claims management software and standard office applications.
• Ability to conduct thorough investigations and make sound judgments.
• Willingness to travel locally for inspections and meetings as part of a hybrid role.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Generous paid time off and company holidays.
• Opportunities for professional development and obtaining industry certifications.
• Company vehicle or mileage reimbursement for business travel.