Insurance Claims Handler

About the Role

Our client is seeking a proactive and customer-focused Insurance Claims Handler to join their dedicated team in Bradford . This role is fundamental to providing excellent service to policyholders experiencing a loss, guiding them through the claims process with empathy and efficiency. You will be responsible for managing claims from initial notification through to settlement, ensuring all necessary documentation is gathered and processed accurately. The ideal candidate has strong organizational skills, a keen eye for detail, and a commitment to delivering a high-quality customer experience, contributing to a supportive claims department.

Key Responsibilities

• Receive and log new insurance claims accurately and efficiently.
• Gather necessary information and documentation from policyholders and third parties.
• Assess the validity of claims against policy terms and conditions.
• Communicate claim updates, decisions, and requirements clearly and professionally to policyholders.
• Process payments and manage claim files in accordance with company procedures and regulatory standards.
• Identify potentially fraudulent claims and escalate them to the appropriate team.

Requirements

• Previous experience in a claims handling or customer service role, preferably within the insurance sector.
• Strong organizational and time management skills, with the ability to prioritize workload.
• Excellent communication skills, both written and verbal, with a focus on empathy.
• Attention to detail and accuracy in data entry and documentation.
• Familiarity with insurance terminology and basic policy coverage.
• Ability to work effectively in a team environment in Bradford .

Benefits

• Competitive starting salary with opportunities for progression.
• Comprehensive training program and ongoing support for professional development.
• Health and wellbeing benefits package.
• Generous annual leave entitlement.
• A friendly and supportive team atmosphere in our Bradford office.