Insurance Claims Handler

About the Role

Our client is seeking a diligent and empathetic Insurance Claims Handler to join their team in Norwich . In this role, you will manage the end-to-end process for various insurance claims, providing support and clear communication to policyholders throughout what can be a stressful time. Your responsibilities will include assessing claim validity, negotiating settlements, and ensuring timely resolution while maintaining accurate records and adhering to company procedures. This position requires strong organizational skills and a customer-centric approach, working within a supportive office environment.

Key Responsibilities

• Receive, record, and process new insurance claims efficiently and accurately.
• Investigate claims by gathering necessary information, documentation, and evidence.
• Assess liability and determine coverage under the terms of the insurance policy.
• Communicate claim status updates and decisions clearly to policyholders and other relevant parties.
• Negotiate settlements within authorized limits and arrange for payments or repairs as appropriate.

Requirements

• Experience in claims handling or a similar administrative role, preferably in the insurance sector.
• Good understanding of insurance policies and claims procedures.
• Strong attention to detail and accuracy in data handling and documentation.
• Effective communication and interpersonal skills, with the ability to handle sensitive situations.
• Proficiency in using claims management systems and standard office software.

Benefits

• Competitive salary and potential for performance-related increases.
• Hybrid working arrangement for a better work-life balance.
• Comprehensive health and wellness benefits package.
• Company pension scheme and generous holiday entitlement.
• Opportunities for professional development and training in claims management.