Insurance Claims Handler

About the Role

Our client is seeking a diligent and customer-focused Insurance Claims Handler to join their team in Sheffield . In this role, you will be the primary point of contact for policyholders submitting claims, guiding them through the process with empathy and efficiency. You will investigate claims, assess liability, and negotiate settlements within your authority level, ensuring fair outcomes for both the customer and the company. This is a fantastic hybrid opportunity to develop your career in claims management, balancing essential in-office collaboration with the flexibility of remote work.

Key Responsibilities

• Receive, record, and validate new insurance claims, gathering all necessary documentation.
• Investigate claims by contacting policyholders, witnesses, and relevant parties.
• Assess liability and coverage based on policy terms and investigation findings.
• Negotiate settlements with policyholders or their representatives.
• Manage a caseload of claims, ensuring timely progress and resolution.
• Maintain accurate and up-to-date records of all claim activities.

Requirements

• Previous experience in a claims handling or customer service role, ideally within the insurance industry.
• Good understanding of insurance principles and policy wordings.
• Strong communication and interpersonal skills, with a empathetic approach.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using claims management software and standard office applications.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional training and career development.
• A supportive team environment focused on excellent customer service.