Insurance Claims Handler

About the Role

Our client is seeking a dedicated and empathetic Insurance Claims Handler to join their customer-focused team in Edinburgh . This role is essential for providing support to policyholders who need to make a claim, guiding them through the process with clarity and care. You will be responsible for accurately logging claims, verifying policy details, and processing claims payments in accordance with company procedures and regulatory guidelines. This is a fantastic opportunity for individuals with excellent communication skills and a desire to help people during what can be a difficult time. The successful candidate will contribute to a positive customer experience and uphold the company’s reputation for service excellence.

Key Responsibilities

• Receive, record, and manage insurance claims from policyholders via phone, email, or online portals.
• Verify policy coverage and details to ensure claims are valid and processed correctly.
• Communicate effectively with claimants, providing updates, explaining procedures, and answering queries.
• Process claims settlements and payments accurately and in a timely manner.
• Liaise with other departments, such as underwriting and loss adjusting, as required.
• Ensure all claims handling activities comply with regulatory standards and company policies.

Requirements

• Previous experience in a customer service or administrative role, preferably in insurance.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Proficiency in using computer systems and standard office software.
• A keen eye for detail and accuracy in processing information.
• Demonstrated ability to work effectively within a team environment.

Benefits

• Competitive salary with regular performance reviews and potential for increases.
• A dynamic office environment located in the heart of Edinburgh .
• Comprehensive health insurance and access to employee wellness resources.
• Generous paid time off and company holidays.
• Extensive training programs and career development pathways within the insurance sector.