Insurance Claims Investigator

About the Role

Our client is seeking a thorough and discreet Insurance Claims Investigator to join their team in Norwich . This role is essential for verifying the accuracy and legitimacy of insurance claims, particularly in cases involving potential fraud or complex circumstances. You will conduct detailed investigations, gather evidence, interview relevant parties, and prepare comprehensive reports to assist in claim resolution decisions. The ideal candidate possesses strong analytical and critical thinking skills, excellent investigative techniques, and a solid understanding of insurance fraud indicators. Join our dedicated team in Norwich and play a crucial role in maintaining the integrity of our insurance operations.

Key Responsibilities

• Conduct thorough investigations into suspicious or complex insurance claims across various lines of business.
• Gather and analyze evidence, including documents, statements, and surveillance information.
• Interview claimants, witnesses, and other parties involved in a professional and objective manner.
• Identify potential indicators of fraud and gather supporting documentation to substantiate findings.
• Prepare detailed, well-supported investigation reports for claims handlers and management.
• Liaise with internal departments, external agencies, and legal counsel as required during investigations.

Requirements

• Proven experience as an Insurance Claims Investigator or in a related investigative role.
• Strong understanding of insurance principles and common fraud schemes.
• Excellent interviewing, interrogation, and evidence-gathering techniques.
• Sharp analytical and critical thinking skills with meticulous attention to detail.
• Proficiency in report writing and documenting findings clearly and concisely.
• Discretion, integrity, and the ability to handle sensitive information appropriately.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Generous holiday entitlement and pension scheme.
• Opportunities for specialized training in investigative techniques.
• A professional and supportive work environment in Norwich .