Insurance Claims Investigator

About the Role

Our client is looking for a highly observant and resourceful Insurance Claims Investigator to join their dedicated team in Norwich . This role is critical in verifying the accuracy and legitimacy of insurance claims, conducting thorough investigations to uncover facts, and preventing fraud. You will be responsible for gathering evidence, interviewing relevant parties, and compiling detailed reports to support claims assessment decisions. This is an essential role that helps maintain the integrity of the insurance process and protects the company's assets, offering a challenging and impactful career in Norfolk.

Key Responsibilities

• Conduct thorough investigations into suspicious or complex insurance claims across various lines of business.
• Gather and analyze evidence, including documentation, witness statements, and surveillance reports.
• Interview claimants, witnesses, and other parties involved in a professional and objective manner.
• Prepare comprehensive and accurate investigation reports detailing findings and recommendations.
• Identify potential fraud indicators and collaborate with the fraud prevention team.
• Liaise with legal counsel, law enforcement, and other external agencies as needed.

Requirements

• Previous experience in claims investigation , fraud detection, or a related investigative role.
• Strong understanding of insurance principles and claims processes.
• Excellent interviewing, observational, and analytical skills.
• Ability to conduct discreet and thorough investigations while maintaining confidentiality.
• Proficiency in report writing and documentation.
• A valid driver's license and willingness to travel as required for investigations.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive training in investigative techniques and fraud detection.
• Opportunities to work on complex and challenging cases.
• A supportive team environment focused on integrity and professionalism in Norwich .
• Generous pension scheme and holiday entitlement.