IT Support Technician Apprentice

About the Role

Our client is seeking a technically minded and customer-focused IT Support Technician Apprentice to join their IT department. This hybrid role based in Bradford combines essential on-site learning and team collaboration with the flexibility of remote work. You will be the first point of contact for users experiencing technical issues, providing timely and effective support. This apprenticeship is an excellent entry point for individuals passionate about technology, offering hands-on experience with hardware, software, and networking systems. You will gain valuable skills and certifications while working in a supportive environment committed to developing your IT career.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and remote tools.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document technical issues and their resolutions in the helpdesk system.
• Learn and implement IT support best practices and procedures.

Requirements

• A genuine interest in IT and troubleshooting technical problems.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good communication and interpersonal skills for assisting users.
• Willingness to learn and adapt to new technologies.
• Ability to work collaboratively in a hybrid team environment.
• Commitment to completing the apprenticeship program and associated training.

Benefits

• Structured training and mentorship towards industry certifications (e.g., CompTIA A+).
• Competitive apprentice salary.
• Opportunity to gain practical experience across a range of IT disciplines.
• Access to office facilities in Bradford and flexible remote work options.
• Supportive team culture focused on knowledge sharing and continuous improvement.