Marketing Operations Manager

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what99s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you99ll find more than a job; you99ll find a culture built on trust, driven by collaboration, and sustained by the belief that we99re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you99ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you99re encouraged to be yourself, supported to succeed, and inspired to keep learning. That99s what it means to live The Gallagher Way.

Overview

At Gallagher, marketing works best when requests are handled with care, speed, and clear next steps. In this role, you99ll lead the offshore intake function for GGB Americas Marketing, making sure inbound requests are captured, reviewed, routed, fulfilled, or escalated in a consistent way.

You99ll manage a team of intake specialists who act as the front door to Marketing. Your work will help producers and business leaders connect quickly with the right marketing support, while keeping workflows clear and service standards high. If you enjoy people leadership, process ownership, and helping teams deliver reliable support in a busy environment, this role could be a great fit.

How you\'ll make an impact

You99ll lead, coach, and support a team of offshore intake specialists, setting clear expectations for response times, accuracy, follow-through, and service quality. You99ll keep a close eye on team performance, give regular feedback, and help create a stable, engaged team culture.

You99ll own the intake process for inbound field marketing requests across GGB Americas. That means making sure requests are documented properly, prioritised fairly, and routed to the right place every time. You99ll also help the team use existing marketing assets, templates, campaigns, and tools to improve speed and consistency.

You99ll be a key decision point when requests need more judgement. That includes identifying growth opportunities, escalating complex or high-value requests with the right context, and working closely with the GGB-Americas Operations Director and other marketing partners to improve how the intake function works.

You will also help by:

• Reviewing team outputs for quality and brand alignment
• Tracking request volume, capacity, and response times
• Improving workflows, documentation, and routing rules
• Keeping communication clear and professional across teams and time zones

About you

• You99ve got 7 or more years of experience in marketing, marketing operations, project management, intake management, or a similar operational role.
• You99ve managed people before, ideally in an offshore or distributed team.
• You99ve worked with high-volume request queues, service operations, or stakeholder-facing workflows.
• You99ve supported field sales teams or internal business partners before.
• You can use workflow and project tools such as Salesforce, Gallagher WIN, Workfront, Microsoft Teams, and Monday.com, or you can learn new systems quickly.
• You can explain priorities clearly, keep work moving, and follow through on commitments.
• You99re comfortable coaching others, giving feedback, and holding people accountable to agreed standards.
• You can assess incoming requests, spot what needs escalation, and decide on the best next step.
• You work well across teams and time zones, with U.S. business hour overlap.
• You pay close attention to detail and keep processes organised and consistent.
• You take a service-minded approach and help stakeholders find practical solutions.

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