Property Manager - Factoring

Role Details

Role: Property Manager - Factoring

Location: Edinburgh

Salary: £27,000-£30,000

Role Overview

Durrant Talent Solutions is partnered with an established Property Factor that is looking to add a Property Manager to its growing team in Edinburgh.

An established property management organisation is seeking a Property Manager to oversee a portfolio of residential developments and shared areas. The role is focused on delivering a consistently high standard of service, maintaining well-managed communal spaces and building positive, long-term relationships with residents and clients.

Acting as the main point of contact for a portfolio of clients, you will communicate proactively, respond to queries and coordinate with colleagues and external contractors to ensure issues are progressed and clients remain informed. The role involves regular visits to developments, including site inspections and meetings with clients.

You will work collaboratively with colleagues across property operations, site inspection, administration and finance functions. Clear communication, teamwork, sound organisation and a strong commitment to client service are central to success in the role.

Role Responsibilities

• Manage a portfolio of residential developments, maintaining strong client relationships and delivering a high standard of service.
• Act as the primary contact for clients, responding promptly and professionally to enquiries in line with agreed service standards.
• Take ownership of day-to-day issues across the portfolio, coordinating with colleagues, contractors and other relevant parties to resolve matters and keep clients updated.
• Visit developments to carry out inspections, meet clients and discuss any matters affecting the properties or shared areas.
• Handle complaints constructively, working with colleagues where necessary to reach appropriate resolutions.
• Prepare annual budgets for the developments within the portfolio and review or authorise invoices before they are issued to clients.
• Work closely with site inspection colleagues to understand findings, identify emerging issues and ensure suitable follow-up.
• Collaborate with colleagues across relevant teams to provide a joined-up and reliable service.
• Take responsibility for personal development and contribute to a positive, effective team environment

Personal Specification

• Strong relationship-building skills, with the ability to listen carefully and develop trust with clients and colleagues.
• A service-led approach, demonstrating integrity, reliability, consideration and professionalism.
• Proactive, organised and methodical, with the ability to prioritise competing demands and manage a high volume of tasks.
• Careful attention to detail, with the confidence to make decisions and explain them clearly.
• Persistent and solutions-focused when dealing with complex issues or matters that take time to resolve.
• Committed to high standards, reflective about personal performance and keen to continue learning and developing.
• A strong commitment to client service, supported by examples of delivering positive outcomes.
• The ability to work collaboratively across teams and coordinate effectively with colleagues and external service providers.
• An understanding of residential property management is desirable, together with the ability to explain property-related matters clearly to clients.
• An interest in developing knowledge of relevant legislation and regulation, property insurance, financial processes, client systems and the technical aspects of residential developments.
• The ability to monitor service delivery, identify the causes of problems and take ownership of appropriate corrective action.
• Excellent face-to-face and telephone communication skills, alongside clear and professional written communication.
• Strong organisation and time-management skills, with a focus on setting expectations and meeting deadlines.
• Confident working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• A full driving licence is desirable, as the role involves visiting developments.

Equal Opportunities Statement

Durrant Talent Solutions is committed to promoting equality, diversity and inclusion throughout the recruitment process. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected under the Equality Act 2010. Selection decisions are based solely on skills, experience, qualifications and suitability for the role.

Due to the high volume of applications received, we may only be able to contact candidates who are shortlisted. If you do not hear from us within 7 days of submitting your application, please assume your application has been unsuccessful on this occasion.