Remote Catering Client Manager

About the Role

Our client is seeking a proactive and client-focused Remote Catering Client Manager to support their operations serving the Nottingham area and beyond. In this role, you will be the primary liaison between clients and the catering operations team, ensuring clear communication, timely delivery, and exceptional service from a remote capacity. You will manage client accounts, understand their needs, and work collaboratively to deliver outstanding catering experiences for corporate events, private functions, and more. This is a key position for someone who excels at building relationships and ensuring client satisfaction through effective remote management.

Key Responsibilities

• Manage a portfolio of catering clients, acting as their main point of contact from inquiry to event completion.
• Understand client requirements, providing expert advice on menu options, service styles, and event logistics.
• Coordinate with the internal culinary and operations teams to ensure all client needs are met accurately and efficiently.
• Handle client inquiries, feedback, and any issues that may arise, ensuring swift and satisfactory resolution.
• Maintain client records and update CRM systems with all relevant communication and event details.
• Contribute to client retention and seek opportunities to upsell services by understanding client needs.

Requirements

• Proven experience in client management , account management, or customer service, preferably in the catering or hospitality industry.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational abilities and meticulous attention to detail.
• Ability to work effectively in a remote environment and manage multiple client accounts simultaneously.
• Proficiency in CRM software and standard office productivity tools.
• A proactive and solutions-oriented approach to client needs and challenges.

Benefits

• Competitive annual salary with potential for performance-based incentives.
• Fully remote working position offering excellent work-life balance.
• Comprehensive health insurance and other employee benefits.
• Opportunities for professional development and training in client relations.
• A supportive and collaborative remote team culture focused on client success.