Remote Contact Center Operations Leader

Swoop Recruitment in the United Kingdom seeks a Contact Centre Operations Manager to lead its inbound customer contact operation. This hands-on leadership role oversees around 30 FTE, covering telephone and live chat, with a focus on customer experience and continuous improvement.

Reporting to the COO, you will shape the customer journey, develop high-performing teams, manage performance and attendance, and drive resource planning and cross-functional collaboration.

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