Remote E-commerce Operations Assistant

About the Role

Our client is looking for a meticulous and adaptable Remote E-commerce Operations Assistant to join their expanding online retail team. This role focuses on supporting the day-to-day operational functions of their e-commerce platform, ensuring products are listed accurately, orders are processed efficiently, and customer inquiries are handled promptly. You will play a crucial role in maintaining the smooth operation of the online store, contributing to a positive customer experience. This is a fully remote position, perfect for an individual with strong organizational skills and a keen interest in e-commerce operations.

Key Responsibilities

• Assist in managing the online product catalog, including uploading new items, updating descriptions, and ensuring accurate pricing.
• Process and track online orders, coordinating with fulfillment teams as needed.
• Respond to customer inquiries via email and live chat regarding orders, products, and returns.
• Monitor website performance and report any technical issues or errors.
• Support inventory management by tracking stock levels and flagging discrepancies.
• Assist with the implementation of e-commerce promotions and campaigns.

Requirements

• Previous experience in an administrative, customer service, or e-commerce support role is beneficial.
• Excellent attention to detail and accuracy in data entry and order processing.
• Strong written and verbal communication skills for customer interaction and team collaboration.
• Proficiency with computers and basic software, with an eagerness to learn new systems.
• Good organizational skills and the ability to manage multiple tasks effectively.
• Reliable internet connection and a dedicated workspace for remote employment.

Benefits

• Competitive salary, with potential for overtime.
• Full flexibility to work from home, offering excellent work-life balance.
• Opportunities to learn and grow within the e-commerce industry.
• Eligibility for company pension scheme after probationary period.
• Be part of a dynamic and growing online retail business, working entirely remotely .