Remote Insurance Claims Handler

About the Role

Our client is seeking a highly organized and customer-focused Remote Insurance Claims Handler to join their dedicated team, supporting policyholders nationwide. This role is crucial for ensuring our clients receive prompt and fair resolution to their insurance claims. You will manage claims from initial notification through to settlement, liaising with policyholders, third parties, and suppliers to gather information and facilitate a smooth process. This position is ideal for someone seeking a career in insurance with the flexibility of working entirely from home, offering a great work-life balance and the opportunity to contribute significantly to customer satisfaction from anywhere in the UK .

Key Responsibilities

• Manage a caseload of insurance claims from first notification of loss (FNOL) to settlement.
• Communicate empathetically and professionally with policyholders to gather necessary information and explain the claims process.
• Investigate claims by obtaining evidence, reports, and statements from relevant parties.
• Assess liability and policy coverage, making fair and accurate settlement offers.
• Appoint and manage third-party suppliers, such as repairers or loss adjusters, as needed.
• Maintain accurate and comprehensive records of all claim activities and decisions within the claims management system.

Requirements

• Previous experience in an insurance claims handling role is essential.
• Strong understanding of general insurance principles and common policy types.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in using claims management software and standard office applications.
• Ability to work autonomously, manage time effectively, and meet deadlines in a remote environment .
• A dedicated home office space with reliable high-speed internet connectivity.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive health insurance coverage.
• Company-provided laptop and necessary equipment.
• Opportunities for professional development, including support for industry qualifications.