Remote Senior Hair & Scalp Specialist

About the Role

Our client, a pioneering trichology and hair care brand, is seeking a highly knowledgeable Remote Senior Hair & Scalp Specialist to provide virtual consultations and expert advice to clients across the UK. This role demands a profound understanding of hair and scalp health, common conditions, and advanced treatment solutions. You will be the primary point of contact for clients seeking professional guidance, helping them achieve optimal hair and scalp health through personalised recommendations and support. This is an unparalleled opportunity for a trichology or advanced hair care expert to work remotely and lead client care initiatives for a forward-thinking brand.

Key Responsibilities

• Conduct comprehensive virtual consultations to assess hair and scalp conditions, identifying concerns and root causes.
• Develop personalised hair and scalp treatment plans, recommending specific products and lifestyle adjustments.
• Educate clients on hair and scalp physiology, the benefits of specific ingredients, and treatment protocols.
• Respond to client inquiries via email, chat, and video calls, providing accurate and empathetic guidance.
• Collaborate with the product development team by providing insights into client needs and emerging hair concerns.
• Maintain detailed client records and track treatment progress to ensure client satisfaction and efficacy.

Requirements

• Advanced qualification in Trichology, Hair Science, or a related field (e.g., advanced cosmetology with a specialization).
• Minimum of 5 years of experience in hair and scalp analysis and consultation.
• In-depth knowledge of various hair types, scalp conditions, and effective treatment modalities.
• Exceptional diagnostic, problem-solving, and analytical skills.
• Outstanding communication, empathy, and client relationship management abilities.
• Proficiency in using virtual consultation platforms and digital record-keeping systems.

Benefits

• Competitive remote salary with potential for performance-based incentives.
• Significant employee discount on all brand products.
• Opportunities for continuous professional development and access to industry research.
• Flexible working hours and the freedom to work from a home-based location.
• A chance to be at the forefront of hair and scalp innovation with a respected brand.