Remote Support Coordinator - Social Care

About the Role

Our client is looking for a proactive and organised Remote Support Coordinator to join their expanding virtual team, serving the community from Belfast and beyond. In this fully remote position, you will be responsible for coordinating essential support services, managing client caseloads, and ensuring seamless communication between clients, support staff, and management. You will leverage technology to deliver high-quality care and support, contributing to the effective operation of our client's services across various regions. This role is ideal for an individual who thrives in a remote setting and is passionate about social care.

Key Responsibilities

• Coordinate and manage client support schedules and resources, ensuring efficient service delivery.
• Act as a primary point of contact for clients, providing information, support, and issue resolution remotely.
• Facilitate communication between field-based support staff, clients, and the management team via digital platforms.
• Maintain accurate and up-to-date client records and service logs within the company's digital systems.
• Identify potential issues or needs and escalate them appropriately to management or relevant specialists.
• Assist in the onboarding and ongoing support of remote support staff, ensuring they have the resources needed.

Requirements

• Proven experience in a coordination, administrative, or support role, preferably within the social care sector.
• Excellent organisational and time-management skills, with the ability to multitask effectively in a remote environment.
• Strong digital communication skills and proficiency with virtual collaboration tools and CRM systems.
• Ability to work autonomously and demonstrate initiative while adhering to established procedures.
• A compassionate and client-focused approach to service delivery.
• Reliable internet connection and a dedicated workspace suitable for remote working.

Benefits

• Competitive salary for a fully remote position.
• Opportunity to work flexibly from home.
• Access to online training and professional development resources.
• Be part of a forward-thinking organisation committed to innovative support delivery.
• Contribute to providing vital services to the community from your own location.
• Team-building activities and virtual social events to foster connection.