Remote Telecommunications Support Specialist

About the Role

Our client is seeking a proactive and customer-focused Remote Telecommunications Support Specialist to join their expanding support desk, operating remotely and serving clients across the UK, including those in Belfast . This role is fundamental in providing first-line technical assistance for a range of telecommunications products and services. You will be the first point of contact for customers experiencing issues, diagnosing problems, and guiding them through solutions via phone and digital channels. The ideal candidate is passionate about technology, excels at communication, and thrives in a remote working environment, contributing to a positive customer experience.

Key Responsibilities

• Provide exceptional remote technical support to customers regarding their telecommunications services and equipment.
• Diagnose and resolve issues related to broadband, VoIP, mobile connectivity, and associated hardware.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed information.
• Guide customers through troubleshooting steps, ensuring clear and concise communication.
• Maintain accurate and up-to-date records of customer interactions and issue resolution in the CRM system.
• Contribute to the knowledge base by documenting common issues and their solutions.

Requirements

• Previous experience in a technical support or customer service role, preferably within the telecoms sector.
• Familiarity with common telecommunications technologies such as broadband , VoIP , and mobile networks.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts simply.
• Proficiency in using CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary package.
• Fully remote working arrangement, offering excellent work-life balance.
• Comprehensive training on telecoms products and support systems.
• Health and wellness programs designed for remote employees.
• Opportunities for career progression within the support and technical departments.