Repairs Administrator

Maintenance Coordinator / Repairs Scheduler

Location: Harrow Salary: £30,000–£32,000 DOE Job Type: Full-time, Permanent | Office-based

About the Role

We are recruiting for an established plumbing, heating and building maintenance company seeking an experienced Maintenance Coordinator / Repairs Scheduler to join its busy operations team.

The successful candidate will coordinate engineers, manage maintenance appointments and ensure reactive repairs and planned works are completed efficiently.

Key Responsibilities

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Schedule and manage daily diaries for plumbing, heating and maintenance engineers.

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Coordinate reactive repairs, emergency call-outs and planned maintenance (PPM).

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Liaise with customers, residents, tenants, engineers and contractors.

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Book appointments, arrange access and manage last-minute scheduling changes.

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Monitor jobs from initial enquiry through to completion, including follow-on works.

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Handle customer complaints, delays and service enquiries professionally.

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Order materials, coordinate parts and support purchase orders and invoicing.

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Maintain accurate job records and monitor service levels and KPIs.

Requirements

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Previous experience in repairs scheduling, maintenance coordination, engineer planning or a similar role.

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Experience within plumbing, heating, facilities management, property maintenance or social housing is desirable.

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Strong customer service, communication and organisational skills.

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Confident managing busy engineer diaries and multiple priorities.

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Good Microsoft Excel skills and experience using CRM or job management systems.

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Ability to work under pressure in a fast-paced environment.

Salary & Benefits

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£30,000–£32,000 per annum.

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Opportunity to join an established and growing business.

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Varied role within a busy maintenance operations team.

Working Hours

Monday to Friday

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April–September: 8am–5pm

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October–March: 8am–6pm

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One-hour unpaid lunch break