Retail Team Leader

About the Role

Our client is seeking an enthusiastic and experienced Retail Team Leader to support the management of their busy store in Glasgow . As a Team Leader, you will play a vital role in motivating your colleagues, ensuring excellent customer service, and contributing to the overall success of the store. You will act as a key point of contact for both customers and staff, embodying the brand's values and fostering a positive, productive working environment. This role is perfect for an individual looking to step up and take on more responsibility within the retail sector.

Key Responsibilities

• Assist the Store Manager and Assistant Manager with the daily operations of the retail outlet.
• Lead and coach a team of sales associates, ensuring they provide exceptional customer service.
• Handle customer queries, complaints, and feedback effectively and professionally.
• Support with stock management, including replenishing shelves and maintaining inventory accuracy.
• Ensure the store environment is clean, safe, and visually appealing at all times.

Requirements

• Previous experience in a retail environment, with demonstrated leadership potential or experience.
• Strong customer service skills and a genuine passion for helping shoppers.
• Ability to work collaboratively within a team and motivate colleagues.
• Good communication and interpersonal skills.
• Flexibility to work various shifts, including weekends, in the Glasgow area.

Benefits

• Competitive hourly pay rate.
• Opportunities for overtime based on business needs.
• Significant employee discount on a wide range of products.
• Structured training programs to enhance leadership skills.
• A friendly and supportive team atmosphere in a well-established retail setting in Glasgow .