Senior Community Support Officer

About the Role

Our client is searching for an experienced and compassionate Senior Community Support Officer to lead and mentor a team within their fully remote service delivery model for Leeds, West Yorkshire, UK . This position requires a proactive individual who can manage complex cases, oversee remote support operations, and contribute to the strategic development of community-based initiatives. You will play a crucial role in ensuring high standards of care and support are delivered digitally, empowering clients and guiding junior team members. This is an exceptional opportunity to leverage your expertise in a leadership role within a progressive, remote-first organization.

Key Responsibilities

• Manage a complex caseload of clients, providing advanced support and intervention strategies.
• Supervise and mentor a team of community support workers, offering guidance and training remotely.
• Develop and implement quality assurance protocols for remote client support services.
• Analyse client data and service outcomes to identify areas for improvement and strategic planning.
• Act as a point of escalation for challenging client situations and team issues.
• Contribute to the design and delivery of new remote support programs and initiatives.

Requirements

• Extensive experience (5+ years) in community support , social care, or a related leadership role.
• Demonstrated ability to manage teams and delegate tasks effectively in a remote setting.
• Strong understanding of safeguarding policies and best practices in social care.
• Excellent problem-solving, decision-making, and crisis management skills.
• Proficiency with digital case management systems and remote collaboration tools.
• Relevant professional qualification (e.g., Social Work Degree, MA in related field).

Benefits

• Competitive senior-level salary and performance-related bonuses.
• Fully remote working environment with established support structures.
• Significant opportunities for professional development and leadership growth.
• Comprehensive health and wellness benefits.
• A collaborative culture that values innovation and employee well-being.