Senior Retail Sales Associate

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Sales Associate to join their vibrant team in Newcastle upon Tyne . This role is crucial in providing exceptional customer service, driving sales, and contributing to the overall success of the store. As a senior member of the team, you will be expected to lead by example, assist in training new staff, and maintain the highest standards of product knowledge and presentation. This is an excellent opportunity for an individual passionate about retail to further develop their career within a reputable organisation known for its commitment to quality and customer satisfaction.

Key Responsibilities

• Engage with customers to understand their needs and provide personalized product recommendations.
• Drive sales performance by actively promoting products and special offers.
• Maintain visual merchandising standards, ensuring products are displayed attractively and efficiently.
• Assist in training and mentoring junior sales associates, sharing product knowledge and best practices.
• Handle customer queries, complaints, and returns efficiently and professionally.
• Process transactions accurately using the point-of-sale (POS) system and manage cash handling procedures.

Requirements

• Proven experience as a Retail Sales Associate , with a minimum of 2 years in a customer-facing role.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Demonstrated ability to meet and exceed sales targets.
• Strong product knowledge or the ability to quickly learn about our client's offerings.
• Experience with POS systems and inventory management is advantageous.
• A proactive attitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive salary based on experience.
• Generous staff discount on all products.
• Ongoing training and development opportunities.
• Potential for career progression within the company.
• A positive and collaborative team environment in Newcastle upon Tyne .