Service Advisor

Overview

Service Advisor position at a reputable dealership in Worthing, West Sussex. An excellent opportunity for experienced motor trade professionals seeking a rewarding career with a well-established dealer group.

Benefits

• Basic salary up to £32,000 depending on experience
• Highly competitive bonus structure with an OTE circa £40,000
• Minimum of 25 days\' holiday, pro-rata
• Discounted private healthcare scheme and cash plan
• Range of discounts on services
• Supportive management structure
• Full systems and process training
• Company pension scheme
• Future development opportunities within the group

Duties and Responsibilities

• Liaise with customers regarding outstanding work and follow up on service plans
• Log appointments, reservations, and MOTs accurately into the dealership database
• Capture customer email addresses and assist in expanding the customer database
• Deliver excellent customer service, advising on vehicle repairs and services
• Obtain payments for work and repairs efficiently as a Service Advisor
• Maintain communication with customers throughout the service process
• Complete detailed job cards
• Coordinate with sales teams to promote new and used vehicle sales
• Manage courtesy cars and ensure proper allocation
• Handle customer complaints promptly and professionally

Requirements

• Approximately 12 months\' experience within an automotive Service Advisor role
• Full UK driving licence
• Good attitude towards work at all times
• Strong organisational skills
• Ideally, experience with Power DMS and RTC software
• Strong customer service skills
• Knowledge of vehicles and common issues

This role offers a chance to progress within a reputable dealership, with comprehensive training and ongoing support. The ideal candidate will be enthusiastic, well-organised, and committed to delivering high standards of customer service.

Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Worthing and West Sussex, to learn more about this Service Advisor opportunity.

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