Service Advisor

Service Advisor - Brighton

We are recruiting for an experienced Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy dealership in Brighton. Applicants must have previous Service Advisor experience within the automotive industry, hold a Full UK Driving Licence and have the right to work in the UK.

Job Details

• Location: Brighton
• Salary: £32,000 basic + bonus
• OTE: £38,000, uncapped
• Hours: 42 hours per week | Monday to Friday between 8:00am-6:00pm, plus Saturday mornings on a rota
• Reference: 31227

Service Advisor Company Benefits

• Structured pay scales and career progression
• Generous annual leave, increasing with service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave
• 24/7 GP and mental and physical wellbeing support
• Dental insurance and eyecare vouchers
• Flexible Life Assurance and optional critical illness cover
• Discounted gym memberships
• Techscheme and home and technology vouchers
• Retail and lifestyle discounts through the bYond card
• MyView PayNow - access a portion of your pay as you earn
• Travel insurance and free will writing services
• Continuous in-house training and development

Service Advisor Role

• Book MOTs, servicing and vehicle repair work
• Manage customer enquiries by telephone, online and in person
• Keep customers updated throughout their vehicle's time in the workshop
• Advise customers on warranty cover and suitable parts and accessories
• Liaise with the Aftersales team to schedule appointments around workshop capacity
• Maintain accurate customer records and update booking systems
• Manage a busy customer workload while delivering excellent customer service

Service Advisor Requirements

• Previous experience in a similar Service Advisor role within the automotive industry
• Excellent customer service and communication skills
• Ability to explain technical information clearly and build customer rapport
• Strong organisational skills with the ability to manage a high-volume workload
• Ability to work independently and as part of an Aftersales team
• Full UK Driving Licence
• Right to work in the UK
• Previous experience using Kerridge / ADP or similar dealer management systems is advantageous

All applications will be treated in the strictest confidence.

If this Service Advisor role isn't quite right, we also recruit for similar positions including Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor, Service Receptionist, Workshop Controller, Aftersales Executive and Customer Service Advisor roles across the UK

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