Sports Centre Administrator

About the Role

Our client is seeking a highly organised and proactive Sports Centre Administrator to provide essential support for the smooth operation of their busy sports facility in Reading . You will be the first point of contact for many visitors, handling inquiries, managing bookings, processing memberships, and overseeing general administrative tasks. This role is crucial in ensuring efficient front-of-house operations and supporting the centre's management team. The ideal candidate will possess excellent communication and IT skills, a keen eye for detail, and a friendly, professional demeanour, contributing significantly to the positive experience of all centre users, whether they are athletes, members, or visitors, ensuring operations run seamlessly.

Key Responsibilities

• Manage all incoming inquiries via phone, email, and in person, providing information and directing queries appropriately.
• Handle bookings for sports facilities, courts, and pitches accurately and efficiently.
• Process new memberships, renewals, and associated payments using the centre's management system.
• Maintain accurate records and databases, ensuring all information is up-to-date.
• Provide administrative support to the centre management and team, including preparing reports and correspondence.
• Assist with the organisation of events and promotional activities.

Requirements

• Proven experience in an administrative or customer service role, preferably within a sports or leisure environment.
• Excellent IT skills, including proficiency in Microsoft Office Suite and experience with booking/membership software.
• Strong organisational skills and the ability to multitask effectively.
• Excellent communication and interpersonal skills, with a professional and friendly telephone manner.
• Ability to work accurately under pressure and manage time effectively.

Benefits

• Competitive salary and benefits package.
• Opportunity to work within a dynamic and active environment.
• Staff discounts on facility usage and activities.
• Comprehensive training on centre systems and procedures.
• A key role in supporting the local community's sporting and recreational activities.