Support Engineer

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare. We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe. Remote Service Engineer - Key responsibilities will include:

• Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
• For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
• Travel on-site with the Field Service teams for installations and training
• Identify areas for process / product improvement Remote Service Engineer - To be considered for this position you will have/be:
• BSc, MSc in a relevant Scientific field
• Experience troubleshooting & maintaining complex scientific instrumentation
• Knowledge of HPLC, GC, MS instruments and associated software
• A minimum of 2 years’ experience in a scientific or field service environment
• Comfortable with occasional travel (~20%)
• Excellent communication skills and ability to work well with customers in challenging situations This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career. Apply now to learn more about this opportunity! Follow VRS Recruitment on LinkedIn to view all our latest vacancies! Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website. Keywords: Chromatography, Mass Spectrometry, HPLC, LC, GC, MS, GC-MS, LC-MS, single quad, triple quad, Waters, Thermo, Agilent, service engineer, FSE, remote support instrument technician, technical support, repair, maintenance, Scotland, Edinburgh, Livingston, VRS9529PC