Telecoms Support Engineer

About the Role

Our client is seeking a responsive and technically adept Telecoms Support Engineer to join their team in Derby . This hybrid role involves providing essential technical support for telecommunications systems and services, ensuring quick resolution of customer and internal issues. You will be instrumental in maintaining service levels and customer satisfaction by troubleshooting and resolving a wide range of technical problems. The ideal candidate is a problem-solver with strong communication skills and a thorough understanding of telecommunications infrastructure.

Key Responsibilities

• Provide first and second-line technical support for telecommunications services and equipment.
• Diagnose and resolve hardware and software issues related to voice and data networks.
• Respond to support tickets and customer inquiries promptly and professionally.
• Escalate complex issues to appropriate specialist teams or external vendors when necessary.
• Maintain accurate records of support activities, solutions, and customer interactions in the ticketing system.
• Assist in the testing and deployment of new telecom solutions and updates.

Requirements

• Previous experience in a technical support or helpdesk role, preferably in the telecoms sector.
• Good understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with VoIP, PBX systems, or mobile network technologies is a plus.
• Excellent troubleshooting skills and the ability to diagnose technical problems logically.
• Strong customer service orientation and effective communication skills.
• Ability to work independently and as part of a team in a dynamic environment.

Benefits

• Competitive salary and regular pay reviews.
• Hybrid working model promoting work-life balance.
• Comprehensive training programs and career development opportunities.
• Pension scheme and employee assistance program.
• A collaborative and supportive team environment.