Senior Telecoms Support Engineer - Remote

About the Role

Our client is seeking a highly experienced and customer-focused Senior Telecoms Support Engineer to join their remote-based technical support team. This role is pivotal in providing advanced technical assistance and resolution for complex issues related to our client's telecommunications services and infrastructure. You will act as a key escalation point, working collaboratively with customers and internal teams to ensure rapid and effective problem-solving. This is an ideal opportunity for a seasoned support professional looking to leverage their deep technical knowledge in a fully remote capacity, contributing to exceptional customer satisfaction.

Key Responsibilities

• Provide advanced technical support and troubleshooting for a wide range of telecoms products and services.
• Act as an escalation point for complex technical issues, diagnosing and resolving problems efficiently.
• Document technical solutions, workarounds, and best practices for internal knowledge bases and customer reference.
• Collaborate with engineering and product teams to identify and resolve recurring issues and provide feedback for product improvement.
• Manage customer expectations and communicate technical information clearly and effectively.
• Participate in on-call rotation to provide 24/7 support coverage as needed.

Requirements

• Significant experience in a Telecoms Support Engineer role or similar technical support position.
• In-depth knowledge of telecommunications technologies, including VoIP, mobile networks, fibre optics, and IP networking.
• Strong troubleshooting skills and proficiency with diagnostic tools.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Experience working in a remote support environment and using remote support tools.
• Relevant industry certifications (e.g., CompTIA Network+, CCNA) are a plus.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote working environment with provided equipment.
• Opportunities for continuous learning and professional development.
• Work with a dedicated and supportive remote team.
• Be part of a leading company in the telecoms industry, driving customer success.