TPS Van Sales Delivery Driver

Role Profile

To deliver and collect parts efficiently - maximising accuracy and minimising damage. Develop and maintain outstanding relationships with customers. Leverage these relationships to sell additional products and meet van sales targets.

Key Responsibilities

Deliveries

Check orders to be delivered with the invoice - deal with any anomalies and advise the Warehouse team

Ensure all parts on the invoice are loaded efficiently and effectively onto the delivery van

Complete the van sales delivery logs & whiteboard fully and accurately

Gain authorised signatures and printed names from customers for all parts delivered

Ensure that receipts or payments are received for all parts delivered

Work with other TPS colleagues to facilitate the efficient delivery of parts

Drive in a safe and courteous manner within the law, at all times ensuring that the Driver Behaviour guidelines are followed

Return cash credits to customers in line with current process found in the Operations Manual

Customer

Have a full understanding of the TPS Brand Values & USP to professionally represent the TPS

Brand

Provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient van delivery service

Work with all departments to provide a consistent excellent customer service experience

As the face of TPS maintain a professional and smart appearance at all times (including your delivery vehicle)

Always act in a courteous and professional manner

Report any customer complaints to the Sales Manager

Check that all parts delivered match with the customer invoice

Plan the most direct routes to meet customer requirements - share these with the TPS team taking into account the delivery reference and customer priority

Deliver and collect parts in an efficient and timely manner

Sales

Achieve own sales targets through building excellent customer relationships

Keep up to date with current and future promotional campaigns and offers and share marketing messages/promotions with customers on delivery route

Feedback to the Sales Manager any potential sales information gathered on the delivery runs (e.g. opening of new a Bodyshop, garage etc.)

Seek additional sales opportunities and work with TPS sales colleagues to exploit them

Ensure all van sales are logged on the appropriate systems

Systems and Processes

Ensure compliance with business standards and processes, financial, legal and ethical guidelines

Handle all cash, cheque payments securely and in line with the cash handling policy

Report any accidents or incidents immediately to the direct line manager (Warehouse Supervisor/TPS Centre Manager)

Ensure that vans are maintained in a clean and roadworthy condition before each delivery run, that tyres and levels are checked regularly and that required services and repairs are arranged as per the TPS guidelines as outlined in the Operations Manual

Economise on fuel costs where possible by finding the cheapest fuel price options available.

Maintain driver's log accurately and legibly

Maintain the van mobile phone to enable the TPS centre to contact as required and adhere to the safe driving guidelines as outlined in the

Operations Manual

Adhere to the manual handling guidelines as outlined in the Operations Manual

Correctly adhere to Vehicle Payloads

Ensure personal protective equipment are correctly used and stored

Other

Assist with picking parts where required by the Warehouse Team

Assist with Perpetual Checking of Stock where required by the Warehouse Team

Ensure the Centre is kept tidy and free from rubbish

Utilise training courses via learning services to continually develop and maintain skills to efficiently and effectively perform in your role

Key Competencies

Genuinely TPS

Customer Experience

Managing Self

Operational Effectiveness

Experience and Knowledge

Holds a current and full clean driving licence

Excellent customer handling skills - able to build strong relationships

Strong desire to succeed and exceed allocated sales targets

Good communication skills

Ability to work in a small team, as well as on own initiative

Knowledge of local area

Experience of selling through building strong customer relationships

Ability to lift and carry heavy items

Honest disposition due to cash handling responsibilities

When applying for this role please consider that we require candidates to have a valid full UK driving license as a minimum requirement for the role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please