Trainee Service Technician

Trainee Service Technician Norwich, Norfolk

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

We are looking for a dedicated Trainee Service Technician to join us, working Sunday to Thursday at our Norwich service centre, and help provide high-quality products to customers across Norfolk.

The Benefits

• Starting salary of £25,000 (with an OTE of approx. £27,000+ (with on-call payments)
• Additional on-call payments
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary sacrifice schemes including Cycle to Work
• Full induction with great training and support from dedicated team members
• Death in Service benefit provided
• Birthday treat
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set-up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

Main responsibilities of the role:

• Deliver clean, ready-to-use products to customers’ sites
• Collect products after use and return to the service centre location
• Disinfect, function check, repair, and electrical safety test products - full training will be given
• Complete records of testing, delivery and collection within our computerised system
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

The role requires 37.5 hours per week, Sunday to Thursday.

Once trained, you will also be required to participate in an out-of-hours on-call rota to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You

To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following skills:

• Mechanical or electrical background desirable, but not essential as full training will be provided
• Experience working within a healthcare setting is desirable
• Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

Personal Requirements:

• A proactive, ‘can-do’ attitude
• Excellent customer service skills
• The ability to communicate effectively
• The ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills, including email and MS Office
• DBS-checked (or the willingness to complete one)

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

Why join Medstrom?

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment of any kind towards our colleagues.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency