Account Manager - Business Development

About the Role

Our client is actively seeking a dedicated Account Manager to join their thriving sales division in Coventry . This is a fantastic opportunity for a driven individual to manage and grow existing client accounts, ensuring client satisfaction and identifying opportunities for upselling and cross-selling. You will serve as the primary point of contact for a portfolio of clients, building rapport and understanding their evolving business needs to provide tailored solutions. This role requires a professional who excels in client relationship management and thrives in a collaborative, office-based sales environment in the heart of the West Midlands .

Key Responsibilities

• Manage a portfolio of existing client accounts, fostering strong relationships and ensuring high levels of satisfaction.
• Proactively identify opportunities to expand business within existing accounts through upselling and cross-selling relevant products or services.
• Conduct regular client meetings and business reviews to assess needs and deliver value-added solutions.
• Address client inquiries, resolve issues, and provide exceptional customer service throughout the client lifecycle.
• Collaborate with internal teams, including sales, support, and product development, to ensure seamless client experiences.
• Track account performance, prepare reports, and contribute to sales forecasting accuracy.

Requirements

• Proven experience in Account Management , client relations, or a similar customer-facing sales role.
• Excellent communication, negotiation, and interpersonal skills, with a talent for building lasting relationships.
• Proficiency in using CRM systems to manage client data and track interactions.
• Strong problem-solving abilities and a commitment to delivering outstanding customer service.
• Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.

Benefits

• Competitive salary with a performance-driven bonus structure.
• Opportunity to work within a respected organization in Coventry .
• Comprehensive benefits package including health insurance and paid time off.
• Structured training programs and ongoing professional development.
• Supportive team environment with opportunities for career progression within the sales department.