Apprentice IT Support Technician

About the Role

Our client is seeking a technically curious and proactive Apprentice IT Support Technician for a fully remote role, supporting users across the organisation. This apprenticeship offers a fantastic opportunity to gain hands-on experience in IT support, troubleshooting hardware and software issues, and maintaining network infrastructure. You will be mentored by experienced IT professionals, learning essential skills in system administration, cybersecurity basics, and user support. This is an ideal entry point for individuals passionate about technology and eager to build a career in IT, working from home in a supportive, distributed team environment.

Key Responsibilities

• Provide first-line technical support to users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and access permissions within the IT infrastructure.
• Document IT support procedures, solutions, and knowledge base articles for future reference.

Requirements

• A strong interest in IT and a desire to learn technical skills.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Good problem-solving abilities and a logical approach to troubleshooting.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Commitment to completing the IT support apprenticeship program and obtaining relevant certifications.

Benefits

• Competitive apprenticeship salary with opportunities for rapid advancement.
• Comprehensive training and mentorship in IT support and system administration.
• Exposure to a wide range of IT technologies and tools.
• Flexible remote working arrangement allowing for work-life balance.
• Opportunity to gain industry-recognized IT certifications.