Apprentice IT Support Technician

About the Role

Our client is seeking tech-savvy and helpful individuals to join their team as Apprentice IT Support Technicians , working remotely near Norwich . This apprenticeship offers a fantastic opportunity to develop essential IT support skills, including troubleshooting hardware and software issues, assisting users, and maintaining IT systems. You will be part of a fully remote support desk team, providing crucial technical assistance to employees. If you have a passion for technology and enjoy helping people solve their IT problems, this role is an excellent starting point for your IT career.

Key Responsibilities

• Provide first-line technical support to users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software systems.
• Assist with user account management and access control.
• Document IT support incidents and resolutions clearly.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• A strong interest in IT and technology.
• Good problem-solving skills and a logical approach.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with operating systems (Windows/macOS) and common software applications.
• Willingness to learn and adapt to new technologies and IT support procedures.

Benefits

• Competitive apprentice salary with regular pay reviews.
• Comprehensive training in IT support, networking, and system administration.
• Mentorship from experienced IT professionals.
• Fully remote working arrangement, providing flexibility and convenience.
• Potential for certification and career advancement in the IT field.