Claims Adjuster

About the Role

Our client is seeking a diligent and customer-focused Claims Adjuster to join their team in Newcastle upon Tyne . In this hybrid role, you will be responsible for investigating, evaluating, and negotiating insurance claims to ensure fair and timely settlements. You will interact with policyholders, witnesses, and other parties to gather information and assess damages, acting as a crucial liaison between the customer and the company. This position offers the opportunity to work both remotely and from the office, providing a balanced approach to managing claims efficiently and effectively, while contributing to our client's reputation for excellent service.

Key Responsibilities

• Investigate insurance claims by gathering information, interviewing claimants and witnesses, and reviewing policy coverage.
• Assess damages and determine the extent of the insurer's liability.
• Negotiate settlements with policyholders and their representatives in a fair and professional manner.
• Document all claim activities, decisions, and communications accurately in the claims management system.
• Ensure compliance with all relevant regulations and company policies.
• Provide exceptional customer service throughout the claims process.

Requirements

• Proven experience as a Claims Adjuster or in a similar claims handling role.
• Strong understanding of insurance policies, legal principles, and claims investigation techniques.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to manage a caseload effectively and meet deadlines.
• Proficiency in claims management software.
• Relevant certifications or licenses are advantageous.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working model offering flexibility between home and office.
• Comprehensive medical, dental, and optical coverage.
• Pension scheme with company contributions.
• Opportunities for ongoing training and professional development.