Concierge Services Agent

About the Role

Our client is seeking a knowledgeable and personable Concierge Services Agent to enhance the guest experience at their property in Plymouth . You will be the go-to person for guests, providing personalized recommendations and assistance with a wide range of requests, from dining reservations and local tours to transportation and special arrangements. This role requires excellent communication skills, a passion for service, and a deep understanding of the local area. This hybrid role offers a mix of on-site guest interaction and remote administrative tasks.

Key Responsibilities

• Assist guests with a variety of requests, including making reservations, booking tours, and arranging transportation.
• Provide expert recommendations on local attractions, dining, and entertainment.
• Handle special guest requests and ensure a high level of personalized service.
• Maintain an up-to-date knowledge of local events, activities, and services.
• Coordinate with external vendors and service providers to fulfill guest needs.
• Manage guest inquiries and correspondence efficiently.

Requirements

• Previous experience in a concierge, guest relations, or hospitality role.
• Exceptional knowledge of the Plymouth area and its attractions.
• Outstanding communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage multiple requests simultaneously.
• Professional appearance and a positive, helpful demeanor.

Benefits

• Competitive salary and service charge distribution.
• Hybrid working model allowing for flexibility.
• Access to exclusive local partnerships and discounts.
• Opportunities for professional growth and training in hospitality services.
• A stimulating work environment with daily guest interaction.