Cross Dock / Store Team Leader

XDock & Store Team Leader (6 Month Fixed-Term Contract)

Newtownabbey Full Time 40 Hours per Week Fixed-Term Contract (6 Months)
Monday - Friday 6:00am - 2:30pm
£29,723.20 per annum

At Bensons for Beds, we believe great sleep starts with great teamwork. We're looking for a proactive and hands-on XDock & Store Team Leader to lead a team of 7-10 colleagues across our warehouse, delivery, and store operations.

This is an exciting opportunity for an experienced Team Leader or Supervisor who enjoys leading from the front, supporting colleagues, and ensuring exceptional service for our customers.

The Role

As an XDock & Store Team Leader, you'll be responsible for overseeing the day-to-day operation of our cross-dock warehouse while supporting the wider store and home delivery function. You'll lead a team of colleagues, maintain high operational standards, and work alongside your team to ensure goods are processed safely, accurately, and efficiently.

This is a varied, hands-on role where you'll spend time in the warehouse, support delivery operations when required, and assist on the shop floor during busy periods.

Please note this is a physically demanding position involving the handling of heavy items including mattresses, bed frames, and bedroom furniture.

What You'll Be Doing

• Leading, motivating, and developing a team of 7-10 colleagues

• Planning and coordinating daily warehouse and operational activities

• Supporting delivery operations and accompanying drivers when required

• Assisting on the shop floor during peak periods to support customer service

• Managing stock movements, deliveries, returns, and inventory accuracy

• Monitoring team performance and driving continuous improvement

• Conducting daily health and safety checks and ensuring compliance

• Coaching, training, and mentoring colleagues to maximise performance

• Managing colleague engagement, wellbeing, and development

• Working closely with the wider management team to achieve operational targets

• Acting as deputy in the absence of the Supervisor

What We're Looking ForEssential

• Previous Team Leader, Supervisor or management experience

• Experience working within a warehouse, logistics, retail, transport, or operational environment

• Strong leadership and people management skills

• Ability to motivate and develop teams to achieve results

• Excellent communication and organisational skills

• Strong problem-solving and decision-making abilities

• Comfortable working in a fast-paced and physically demanding environment

Desirable

• Experience within home delivery, transport, or large goods operations

• Customer service experience

• Knowledge of Warehouse Management Systems (WMS)

• IOSH qualification or other health and safety training

What's In It For You?

• 50% colleague discount on Bensons for Beds products

• Life Assurance

• Medicash healthcare cashback scheme

• Virtual GP access and wellbeing support

• Income Protection

• Legal & General pension scheme

• Discounted gym membership

• Cycle to Work scheme

• Annual leave buy and sell scheme

• Enhanced maternity and adoption leave

• Career development opportunities within a growing business

Why Join Bensons?

This is a fantastic opportunity to join a supportive and growing team where you'll have a real impact on operational performance, colleague engagement, and customer satisfaction. If you're a hands-on leader who enjoys working with people and leading from the front, we'd love to hear from you.

Apply today for immediate interview consideration and the opportunity to join the Bensons team in Newtownabbey.