Customer Care Coordinator

Role: Customer Care Coordinator

• Working arrangements: Part-time and flexible and hybrid working arrangements on offer

• About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

• Office location: Chippenham, Wiltshire

• Department: Customer Care

• Reporting to: Customer Care Manager

Office Manager – About us:

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Care Coordinator – About the role:

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Care Coordinator – About the role:

• Opportunity to work for an innovation and multiple award-winning regional house builder

• A friendly and relaxed work environment

• A growing regional house builder offering job security and career progression

• To work for a quality led and customer focussed house builder

• Vibrant office culture and working environment

Customer Care Coordinator – Key points:

• Handle incoming Customer calls

• Logging and allocation of reported defects on in house software

• Progress valid defects with staff and the supply chain

• Work within agreed SLAs, which vary from contract to contract

• Develop working relationship with key contacts at Housing Associations and Subcontractors

• Positive communication with Customers via email and telephone

• Handle complaints in a sensitive and consistent manner

• Work within Industry guidelines, compliance and standard industry practice

Customer Care Coordinator – What about the benefits package?

• Competitive base salary

• Annual bonus

• 25 days holiday plus bank holidays

• Company pension scheme

• Private Healthcare

• Choice of company benefits