Customer Service Associate - Liverpool Operations

About the Role

Our client is seeking a friendly and efficient Customer Service Associate to join their team in Liverpool, Merseyside . In this role, you will be instrumental in providing excellent support to our customers, ensuring their inquiries are handled with care and professionalism. Working from our conveniently located Liverpool office, you will become a key member of a dedicated customer service department, contributing to a positive brand image and customer loyalty. This is an excellent opportunity for individuals passionate about service and seeking a stable, rewarding career in the vibrant city of Liverpool .

Key Responsibilities

• Handle inbound customer calls, emails, and messages, providing clear and concise information.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer records and update account information in the CRM system.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and assist colleagues as needed.

Requirements

• Previous experience in a customer service environment is preferred.
• Strong communication and active listening skills.
• Basic computer literacy, including experience with MS Office and CRM software.
• A patient and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively in an office setting.
• High school diploma or equivalent qualification required.

Benefits

• Competitive starting salary with potential for overtime.
• Full-time employment with fixed working hours.
• Comprehensive training and induction program.
• Company pension scheme and paid annual leave.
• Opportunities for advancement within the customer service team.
• A friendly and supportive work environment in Merseyside .