Customer Service Representative - Hospitality

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their remote team, supporting a portfolio of hospitality businesses in Leeds and beyond. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. This role requires excellent communication skills, a patient demeanor, and a strong understanding of customer service principles within the hospitality context. Working from home, you will contribute to maintaining high standards of customer satisfaction for a diverse client base.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about services, promotions, and general company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments.
• Process bookings, reservations, and cancellations accurately.
• Gather customer feedback and report common issues or trends to management.

Requirements

• Previous experience in a customer service role, preferably in hospitality or a call center environment.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and a customer-focused attitude.

Benefits

• Competitive hourly wage.
• Flexible working hours and the ability to work from home.
• Opportunities for training and skill development in customer relations.
• Supportive team environment with remote colleagues.
• Contribution to a well-regarded hospitality service provider.