Customer Support Advisor - Hybrid Role

About the Role

Our client is looking for a proactive and customer-focused Customer Support Advisor to join their team in the vibrant city of Plymouth . This hybrid role involves engaging with customers to provide solutions and support, ensuring they have a positive experience with our products and services. You will handle a range of inquiries, offering assistance and resolving issues efficiently. Working in a hybrid capacity, you will benefit from the flexibility of remote work alongside the collaborative environment of our Plymouth office, fostering a strong sense of team and shared purpose.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat channels.
• Provide clear and accurate information regarding services, policies, and procedures.
• Investigate and resolve customer issues in a timely and effective manner.
• Maintain up-to-date customer records within the company's CRM system.
• Offer proactive support and guidance to enhance customer satisfaction.

Requirements

• Previous experience in a customer support or related role.
• Excellent communication and active listening skills.
• Familiarity with CRM software and customer service platforms.
• A strong ability to empathize and build rapport with customers.
• Commitment to working a hybrid schedule, commuting to our Plymouth office when necessary.

Benefits

• Competitive hourly wage and potential for bonuses.
• Comprehensive health benefits package.
• Generous annual leave allowance.
• Flexible hybrid working arrangements in Plymouth .
• A welcoming and team-oriented work atmosphere.