Insurance Claims Handler

About the Role

Our client is looking for a proactive and organised Insurance Claims Handler to join their dedicated team in Stoke-on-Trent . This role is central to ensuring our customers receive prompt and fair settlement of their insurance claims. You will manage a portfolio of claims, from initial notification through to closure, requiring excellent communication, problem-solving, and administrative skills. The successful candidate will be committed to providing exceptional customer service and maintaining the integrity of the claims process within a busy and supportive office environment.

Key Responsibilities

• Receive and log new insurance claims efficiently and accurately.
• Investigate claims by gathering relevant information, including policy details, incident reports, and witness statements.
• Assess liability and coverage, making decisions on claim validity in line with policy terms.
• Communicate clearly and empathetically with policyholders, third parties, and repair networks.
• Negotiate and agree settlements within your delegated authority.
• Maintain comprehensive and accurate records of all claim activities and communications.

Requirements

• Previous experience in insurance claims handling or a similar customer-focused administrative role.
• Strong understanding of insurance principles and policy wordings.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using claims management systems and standard office software.
• A methodical approach to work with strong attention to detail.
• Ability to manage a caseload effectively and prioritize tasks in a fast-paced environment.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for ongoing professional development and training.
• Comprehensive health insurance and wellness programs.
• Company pension scheme.
• Convenient office location in Stoke-on-Trent .