Insurance Claims Handler

About the Role

Our client is looking for a diligent and organized Insurance Claims Handler to join their team based in Stoke-on-Trent . This role is crucial for processing customer claims efficiently and effectively, ensuring a positive experience for policyholders during challenging times. You will be responsible for managing claims from start to finish, gathering necessary information, assessing validity, and processing payments in line with company policies and regulatory standards. The ideal candidate will possess excellent communication skills and a methodical approach to problem-solving within a busy, office-based environment in Stoke-on-Trent .

Key Responsibilities

• Receive, record, and acknowledge new insurance claims promptly.
• Investigate claims by gathering relevant documentation, reports, and statements.
• Assess the validity and scope of claims against policy terms and conditions.
• Communicate claim status updates to policyholders and other involved parties.
• Process claim payments and settlements accurately and in a timely manner.
• Identify potential issues or fraud and escalate as per internal procedures.

Requirements

• Previous experience in a claims handling or administrative role, preferably within the insurance sector.
• Strong understanding of insurance principles and policy wordings.
• Excellent organizational skills and attention to detail.
• Proficient in using claims management systems and standard office software.
• Effective communication skills, both written and verbal, for interacting with customers in Stoke-on-Trent .

Benefits

• Competitive salary.
• Stable, office-based employment with a set schedule.
• Extensive training provided on claims handling procedures and systems.
• Pension scheme and holiday pay.
• Supportive team environment.