Insurance Operations Manager

About the Role

Our client is seeking an efficient and experienced Insurance Operations Manager to oversee their daily operational activities in Reading . This key role involves managing and optimising the processes related to policy administration, claims processing, and customer service to ensure smooth and effective business operations. You will lead and motivate a team of operational staff, driving efficiency, implementing best practices, and ensuring compliance with industry regulations. This position is crucial for maintaining high standards of service delivery and operational excellence within the company.

Key Responsibilities

• Manage and supervise day-to-day operational functions, including policy issuance, endorsements, and claims handling.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Lead, train, and mentor operational teams, fostering a productive and compliant work environment.
• Monitor key performance indicators (KPIs) and implement improvements to meet targets.
• Ensure compliance with all relevant insurance regulations and company policies.
• Collaborate with other departments to streamline workflows and resolve operational issues.

Requirements

• Proven experience in managing operations within the insurance industry.
• Strong understanding of insurance processes, including policy administration and claims management.
• Excellent leadership, people management, and problem-solving skills.
• Proficiency in using operational software and CRM systems.
• Ability to drive process improvements and ensure regulatory compliance.

Benefits

• Competitive salary and benefits package.
• On-site working to promote team cohesion and operational oversight.
• Opportunities for professional development and management training.
• Generous holiday entitlement and a company pension scheme.
• A stable and supportive work environment within a reputable insurance firm.