Insurance Operations Manager

About the Role

Our client is seeking a seasoned and strategic Insurance Operations Manager to lead their operational functions in Norwich . This senior role is responsible for overseeing the day-to-day operations of the insurance business, ensuring efficiency, compliance, and excellent service delivery. You will manage teams across various departments, implement process improvements, and drive operational excellence. This is an exciting opportunity for an experienced leader to shape the operational future of the company within a prominent office location, fostering a culture of continuous improvement and high performance.

Key Responsibilities

• Oversee and manage all aspects of insurance operations, including policy administration, claims processing, and customer service.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
• Manage and mentor operational teams, fostering a high-performance culture and ensuring professional development.
• Ensure compliance with all relevant industry regulations and internal policies.
• Monitor key performance indicators (KPIs) and implement data-driven improvements.
• Collaborate with other departments, including underwriting, sales, and IT, to ensure seamless business integration.

Requirements

• Extensive experience in insurance operations management or a similar senior leadership role.
• Strong understanding of insurance products, processes, and regulatory frameworks.
• Proven ability to lead and develop large teams.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Proficiency in operational management systems and performance metrics.
• Strong stakeholder management and communication abilities.

Benefits

• Attractive salary package with executive-level benefits.
• Leadership role with significant impact and responsibility in Norwich .
• Comprehensive private medical, dental, and vision insurance.
• Generous pension contribution and long-term incentive plans.
• Opportunities for strategic involvement and professional growth at a senior level.