Insurance Operations Manager

About the Role

Our client is seeking a strategic and experienced Insurance Operations Manager to lead and optimize their operational functions in Belfast . This role is crucial for ensuring the smooth and efficient running of all back-office processes, including policy administration, claims support, and customer service operations. You will be responsible for driving operational efficiency, implementing best practices, and managing a team to deliver exceptional service standards. This is a fantastic opportunity for a results-driven individual to shape operational strategy and contribute to the company's overall success and market position.

Key Responsibilities

• Oversee day-to-day operations of the insurance department, ensuring efficiency and adherence to service level agreements.
• Develop, implement, and refine operational policies and procedures to enhance productivity and customer satisfaction.
• Manage and mentor operational teams, fostering a culture of high performance, collaboration, and continuous improvement.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on performance and identifying areas for enhancement.
• Collaborate with other departments, including underwriting, sales, and IT, to ensure seamless workflow integration.
• Manage vendor relationships and ensure the effective utilisation of operational technology systems.

Requirements

• Extensive experience (8+ years) in insurance operations management or a related field.
• Demonstrated success in improving operational efficiency and implementing process improvements.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of insurance operations, including policy administration and claims processes.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Proficiency in operational management software and data analysis tools.

Benefits

• Highly competitive salary and comprehensive bonus structure.
• Hybrid working model providing a blend of office and remote work.
• Executive-level health insurance and long-term disability coverage.
• Significant annual leave allowance and company pension scheme.
• Professional development budget and opportunities for career progression.