Lead Automotive Service Advisor

About the Role

Our client is seeking an experienced and customer-focused Lead Automotive Service Advisor to manage their busy service department in Birmingham . In this crucial role, you will be the primary point of contact for customers, ensuring they receive outstanding service from vehicle drop-off to collection. You will be responsible for coordinating with technicians, managing schedules, and providing clear, transparent communication regarding service needs and costs. This position requires exceptional organizational skills, a thorough understanding of automotive services, and a passion for delivering a seamless customer experience, contributing to the dealership's reputation for excellence in Birmingham .

Key Responsibilities

• Greet customers warmly, actively listen to their concerns, and accurately record vehicle service requests.
• Provide detailed explanations of necessary repairs and maintenance, including accurate cost estimates and timelines.
• Schedule service appointments efficiently, balancing customer needs with workshop capacity.
• Liaise effectively with mechanics and parts departments to ensure timely completion of all work.
• Address customer inquiries and concerns promptly and professionally, striving for first-contact resolution.

Requirements

• Proven experience as an Automotive Service Advisor , with at least 2 years in a lead or supervisory role.
• In-depth knowledge of vehicle mechanics and common repair issues.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in using dealership management software (DMS) and standard office applications.
• Ability to multitask, prioritize effectively, and thrive in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonus incentives.
• Opportunities for professional development and career advancement.
• Staff discounts on vehicles, parts, and servicing.
• A dynamic and supportive team environment.
• Potential for hybrid working arrangements to support work-life balance in Birmingham .